Problems replying twice

I am experiencing quite considerable problems replying twice to the same mail. When I try to reply second time, the Quoted Text link in the message editor does not seem to be working correctly.. I expect it to quote my previous reply, while it sometimes quite the customer original’s mail, sometimes my previous replies to this customer. Seems weird.

More info on the problem – actually Quoted Text function (and replying in general) do not seem to work adequately in general. Sometimes I hit reply and get a message editor quoting some of the previous mails I’ve replied a week ago. This of course might be related to connection troubles, but it is no good anyway to show user the incorrect mails..

Hey Michael,

Is it possible you are experiencing the automatic suggested reply feature? Mailroom will automatically insert a reply to the email based on your previous replies. It is kind of like a spam filter but for good :-)

You will also notice a “Saved Replies” button in the upper right corner of the reply box. if you click that you will get a menu of other saved replies.

You can find more about saved replies here