Mail delays?

I have had a number of instances lately where it seems that mail sent to customers has been delayed 2-3 days. Has anyone else experienced this? Is there any explanation?

Thanks.
Andrew

Yes I’ve been experiencing the same, so seems like a global problem. I’ve informed support.

Same here, we are experiencing pretty serious delays. Mailroom is the coolest thing after sliced bread, but we still need our mail. ;-)

Im mostly concerned because when we started using MailRoom typically support would reply in a matter of minutes, but we have not had a reply since this summer.? HELP..!

Bo

Thanks for posting about the delays. We have been working on both the delays in receiving and sending. The were two separate issues both of which have finally been corrected.

Receiving problems were due to the Mailer’s hard drives filling up. We created some more space and it is working again. Sometimes it is the simple things that get you ;-(

The email sending and several other small oddities were due to a few of the older accounts had corrupt CRM files that are responsible for the auto assign intelligence. They were creating exceptions and causing several events such as email sending and notifications to backup. We have removed the files and created a guard if it happens again.

@Bo – Thanks for the phone calls. They helped us correct the problem sooner.