I am listed as the email owner

I noticed that my name appears next to our email address instead of our Departments info (eg Joe Smith <support@xyzcorp.com>)... At first I thought it did that because I was logged in but it appears that way to other users (my name is there) too. Is there any way to change that?

I don’t know if this is exactly what is happening but…

Mailroom will insert the name of the person (the user logged in) into the header of the email. The problem is some email clients (such as Apple Mail) will store the first name it sees and won’t ever change. So if you emailed yourself from Mailroom initially then your name will always be inserted. Other people will see whoever emailed them first.

We are looking for ways to change this with the next revision but it is tricky.