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Form Submissions - Unknown Address

Subscribe to Form Submissions - Unknown Address 4 post(s), 2 voice(s)

 
Avatar rapind 12 post(s)

I just signed up for a free account to evaluate this service and have been testing the form submissions using the form examples at: http://www.sproutit.com/support/posting-directly-from-forms

Whenever I submit a form (from localhost at the moment) it shows up in mailroom as “Unknown Address”. I am including a name and email, and they are showing up in the body of the email, but not as the sender.

Here’s the form source (I’ve X’d out customer info)

<form action="http://xxxxxxx.sproutit.com/mailroom/deliver_form" method="post"> <label>Your Name:</label> <input name="user_name" type="text" />
<label>Email:</label> <input name="user_email" type="text" />
<label>Comments:</label>
<textarea name="comments"></textarea>

<input type="submit" value="Send Comment" />
</form>
--

And here’s the email that shows up in mailroom (again X’d out customer info).
-
Subject: Submission From: localhost:3000/mailroom.html
To: <xxxxxxx@sproutitmail.com>

comments: Trying again 1.
user_email: dave@xxxxx.com
user_name: rapind
-

Now I also tried using the key method, with the same results.
-
<form mailto:dave action="http://xxxxxxxx.sproutit.com/mailroom/deliver_form?email_key=<a href=">
</form>
-

 
Avatar rapind 12 post(s)

so some of my source got messed up by beast formatting when posting, but th gist of the problem is, I am unable to get the email_key to be used as th sender’s address, which according to the mailroom support is the whole point. Is this just me or…?

 
Avatar Charles Jolley Administrator 37 post(s)

Hi Rapind,

The key name you should use is “form_email”, not “user_email”. Also “user_name” should be “form_name”. If you have these two keys, then you should see the name and email appear as the “from” field of the email you get in Mailroom.

 
Avatar rapind 12 post(s)

Excellent. That fixed it. Thanks.

Fixed Code:
--

<form action="http://ashley.sproutit.com/mailroom/deliver_form?form_email=<a href=" mailto:xxxxx>
</form>
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