Conversation Identifier - Can it be other than email?

It looks like the way that user’s are uniquely identified in the system is based on email address (not by the name key).

So if I submit a form with:
email: 111@acme.com
name: Frank

And then another form with:
email: 222@acme.com
name: Frank

The conversations (in the people tab) will show up as two different users. This makes sense, however what I would really like to do is provide a different key (an identifier from our system like 3829187362) when submitting forms in order to group conversations regardless of which email address is used. User’s can change their email address but not their user identity in our system, and I’d prefer not to lose the context of previous conversations should a user change their email.

Not a huge deal since user’s changing their email addresses is not that common. Just curious if there was some way to do this already, or if it’s a feature under consideration.

Hi Rapind,

Unfortunately that kind of feature is not yet supported but it is a really good idea. A major component of our next release of Mailroom will involve opening a bunch of APIs. We’ll be sure to consider this use case as we develop the API.

Great, thanks for the quick turnaround. Looking forward to you API release (REST I assume).

Hrmm… do tell – when is this API slated for release? Q2, Q3, Q4?