Tags + Saved Replies

Do tags and saved replies interact at all? I always assumed they did but just read the features page looking for answers to my INSERT question and it doesn’t seem to indicate they do.

The way we were using tags was to have tags like:

CancellationsAndRefunds
QuestionForOrganizer
EventSetup
PraiseAndKudos

etc… and we would tag the message as appropriate. It would make sense, in our model, for the Suggested Replies to leverage those tags as part of its decision making process but perhaps other people are using them in a way that would prohibit this.

Thoughts?

Brian

Hi Brian,

Currently our automatic suggestor does not consider tags when evaluating emails, it looks at the content of your email instead. It’s an interesting idea though. We’ll investigate this some and see if it can help improve our reply intelligence.

Cheers,
-Charles

While we’re talking about tags – is there a reason why it doesn’t respect our CamelHump case that we put in? Going from “QuestionForOrganizers” to “questionfororganizers” is not so great for readability.

Well we made a decision early on that we wanted tags to be case insensitive. It’s too complicated for someone to have to remember that QuestionForOrganizers and questionForOrganizers are two different things. That said, we really should retain the casing you use the first time you create a tag. We’ll look into fixing that for you.

In the mean time, did you know that our tagging system also supports groups? Just use a colon like this:

organizers:questions
bq. organizers:issues

And you’ll see these tags groups separately in the picker. It’s a very helpful way of organizing your tags.

Case-insensitivity is a good decision I think, I’m merely talking about the display property for readability which I think we agree on. I didn’t know about the grouping… I’ll check that out.

FWIW, we had about 16 tags in our old account (kind of longish names like my above examples) and the last 4 or 5 were about 90% off the pop-up window to the right… no way to scroll/etc so we couldn’t use them any longer. I’ll see about using the grouping instead and maybe that will help.

Alright, just tested grouping and that is sweet! Of course I now want to edit/move my existing tags… is there any way to either rename them or at least delete them so I can restart?

If not, possible for an admin-run tag clear and I will re-enter the 3 I have so far? (account pukkasoft)

Brian,

I completely skipped over the last paragraph of your message here. Right now there is no way for you to explicitly delete tags, though its on our list. Once you start using new tags though, your old tags will simply disappear after awhile. We designed it this way so that Mailroom can essentially “adapt” to how you work; as your approach to tagging changes, we’ll change right along with you.

if you still would like me to clear your tags though, I can. Just send an email to support@sproutit.com with the tags you want us to delete and we’ll get rid of them for you.

-Charles