Generic Reply Name?

When replying to email through mailroom, the first and last name show up in the from field (with the globally configured email address). Is it possible to create a feature that would allow us to specify a global name to use (I.e. Customer Service) that would override individual names?

I’ve had to replace all of our team’s real names with “Customer Service One”, “Customer Service Two” etc. so that their names do not show up in the from field.

Changing the user names is a good work around.

We have already added it to the list of features for the next version.

Good idea and thanks for posting!