Bug - More About XXX

When you’re looking at an email from someone who’s sent previous emails there’s a “More About [Name]” status on the bottom left pane that is supposed to state whether or not the person has been replied to in the past etc.

It always says “Nobody has responed to [Name]” even though we have several times. Working for anybody else? If not, then can you either remove this feature or make it work, because it’s misleading to new team members.

It looks like there is a problem with the way Mailroom is counting replies to a particular address. I have logged it in and well take a further look into it.

It appears to me like Mailroom is disregarding the replies to the first email but then working properly for additional emails that come in. Is that your experience too?