Bug - Search not working somtimes

Sometimes the search doesn’t actually do anything and other times it works. I can help you out much for reproducing it, but I can consistently try different searches and some of them will work while others do not. I recommend trying it yourself with a few different searches to see.

Maybe it’s just not meant to handle the volume we have? Can it not search a couple hundred emails?

The search is more of a literal search. Meaning it won’t find partial names and numbers very well.

Would you mind sending me an example next time you are searching and Mailroom doesn’t return anything? I can check and see if the search indexer is working properly.

Thanks for the post!