Mobile access
3 post(s),
2 voice(s)
brian at pukka
17 post(s)
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It would be helpful if there was a limited functionality version of Mailroom available for limited HTML/mobile browsers. As a small business owner, I am frequently on the go and my “team” of customer service agents are often out of their office and away from their computer. However, just about all of them can get online with their phone. While the user experience would suffer, it would be really helpful to have a version of Mailroom accessible via phone that would let us answer urgent inquiries without reverting to regular email (especially since the keyboards all kind of suck). The use case would be something like:
The workflow would suffer compared to full Mailroom however it would let us rely on Mailroom exclusively instead of having to run a split of mailroom and manually replied email. I can see the ability to also look in other folders but I don’t think you need preferences editing, saved reply editing, adding users, people management or anything else from the mobile version. Just very straightforward webmail with Suggested Reply support to let us 1) use mailroom 24/7 and 2) save us from typing on crappy mobile keyboards. Thanks for the consideration! |
Charles Jolley
Administrator
37 post(s)
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We’ve actually been thinking of building some ways to let you interact with Mailroom entirely through your regular email, including creating notes, using saved replies, etc. This would help people who don’t use Mailroom all the time, but need to occasionally participate (such as sales people or clueless managers like me. ;-) Our thinking is this could cover the need for mobile access as well. What do you think? Being the owner of a new iPhone, I’ve been feeling the need for something along these lines as well! |
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brian at pukka
17 post(s)
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That would be a more portable solution and one that would work for us. It would be a deal-breaker for us not to have suggested replies but I’m sure you’ve got something in mind already. Thanks! |