Recent Posts by Ask Bjørn Hansen

Topic: Help! / Sproutit app not loading

The page did finally load; but with “An internal server error occurred. Please try again later.” rather than our mails… It’s really frustrating that Sproutit is being sold as a professional service but managed and maintained like one. :-(

Topic: Help! / Sproutit app not loading

The /login page loads fast, but the /mailroom page isn’t loading. What’s going on?

Topic: Help! / Sproutit mails blocked by RBL list

I replied to a mail friday that got bounced with the following message:

Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mail.chrysalis-shelter.org[67.94.54.110] said: 550 5.7.1 The IP 69.16.236.192 is black listed by sbg.sbg-rbl.org, If you have any questions please email postmaster@noabuse.org – http://www.sbg-rbl.org/index.html#unblock (in reply to RCPT TO command)

Topic: Help! / Mailroom Export?

We’d like to integrate mailroom with our internal user database a bit—is there a way to export all the mailroom mails?

Topic: Help! / Mail being rejected!

Still getting this error sent back for each mail. Some mails are making it into sproutit, but as far as I can tell not all of them.

It’s been two days now and the sproutit folks are still gone …

Topic: Help! / Mail being rejected!

Nope, I just got this error back:

<sprout@mail.sproutitmail.com> (expanded from <solfo@sproutitmail.com>): Command died with status 1: ”/u/apps/Mailroom/current/script/pumper”. Command output: /usr/lib/ruby/1.8/logger.rb:513:in `write’: File too large – /u/apps/Mailroom/releases/20071007233618/log/production.log (Errno::EFBIG) from /usr/lib/ruby/1.8/logger.rb:513:in `write’ from /usr/lib/ruby/1.8/monitor.rb:229:in `synchronize’ from /usr/lib/ruby/1.8/logger.rb:505:in `write’ from /usr/lib/ruby/1.8/logger.rb:335:in `add’ from /usr/lib/ruby/1.8/logger.rb:392:in `warn’ from /u/apps/Mailroom/releases/20071007233618/vendor/plugins/acts_as_cached/lib/acts_as_cached.rb:244:in `set_to_cache’ from /u/apps/Mailroom/releases/20071007233618/vendor/plugins/acts_as_cached/lib/acts_as_cached.rb:209:in `get_and_set_cache’ from /u/apps/Mailroom/releases/20071007233618/vendor/plugins/acts_as_cached/lib/acts_as_cached.rb:193:in `get_cache’ from /u/apps/Mailroom/releases/20071007233618/vendor/plugins/sprout_cache/lib/active_record_ext.rb:28:in `cache_find’ from /u/apps/Mailroom/releases/20071007233618/app/models/preference.rb:42:in `record_for_key’ from /u/apps/Mailroom/releases/20071007233618/app/models/preference.rb:51:in `get_key’ from /u/apps/Mailroom/releases/20071007233618/app/models/organization.rb:332:in `email_domain’ from /u/apps/Mailroom/current/script/pumper:20 from /u/apps/Mailroom/current/script/pumper:18
Reporting-MTA: dns; mail.sproutitmail.com
X-Postfix-Queue-ID: 709C6B805AE
X-Postfix-Sender: rfc822; ask@solfo.com
Arrival-Date: Wed, 1 Oct 2008 22:59:24 +0000 (UTC)

Topic: Help! / Mail being rejected!

I emailed support@ too when I wrote the above message; but I guess nobody was home.

This is really unprofessional.

Topic: Help! / Mail being rejected!

Being a mail provider of all things it’s incredible that you don’t have a reliable queue mechanism for, you know, MAIL. ?!??

Mail sent to our sproutitmail address is currently being rejected and sent back to the user with this message. I only noticed because I manually was forwarding something into our sproutit queue. Who knows how many of our users have gotten this.

1) Why in the world do you have a queue mechanism that just rejects on failure?

2) Why aren’t you monitoring this?!

- ask

<sprout@mail.sproutitmail.com> (expanded from <solfo@sproutitmail.com>): Command died with status 1: ”/u/apps/Mailroom/current/script/pumper”. Command output: /usr/lib/ruby/1.8/logger.rb:513:in `write’: File too large – /u/apps/Mailroom/releases/20071007233618/log/production.log (Errno::EFBIG) from /usr/lib/ruby/1.8/logger.rb:513:in `write’ from /usr/lib/ruby/1.8/monitor.rb:229:in `synchronize’ from /usr/lib/ruby/1.8/logger.rb:505:in `write’ from /usr/lib/ruby/1.8/logger.rb:335:in `add’ from /usr/lib/ruby/1.8/logger.rb:392:in `warn’ from

Topic: Feature Requests and Bugs / Google Chrome

After logging in with Google Chrome we just end up stuck at the “Loading Mailroom…” screen.

Topic: Help! / Server error deleting a user

For what it’s worth, after my last try (3rd?) that user is finally deleted. I didn’t notice for a few days, so I don’t know if it worked or if the Sproutit staff went it and deleted the user manually.

Topic: Help! / Server error deleting a user

I still can’t get the user deleted. Now it doesn’t give the server error, it just spins for a long time and then goes back to the list of users (with the user still there).

Topic: Feature Requests and Bugs / Request: Use my own SMTP server

Can Postfix route mail based on the envelope sender?

If not then it’s not hard to make an local mail queue in a database and then have a daemon or two running to do the actual sending (on our website yellowbot.com we actually do this to better control where mails gets sent from no matter which program on which server generates them).

I’m sure there are SMTP libraries for Ruby supporting TLS/SASL/etc – and if not then it’ll just be a few hundred lines of Perl to do it. :-)

Topic: Feature Requests and Bugs / Can't print from Sproutit

Any ETA for when you’ll be using the new SC version? :-)

Topic: Feature Requests and Bugs / Signatures?

p.s. glad to see you responding to the forum again—I am hundreds of mails behind in our sproutit account, so I sure understand about being behind!

Topic: Feature Requests and Bugs / Signatures?

Good idea using saved replies to “simulate” signatures …

Where are the macros documented? Are there others?

Topic: Help! / Server error deleting a user

Hi,

I was deleting one of the users in our “solfo” account just now. It took FOREVER (minutes) and ended with a white page just saying “An internal server error occurred. Please try again later.”.

Maybe a bit unrelated I was also reassigning lots of messages (about 150 I think it was) by clicking “All” and then choosing reassign. That’d consistently take a while and make Safari want to stop executing the javascript. I’d reload and some of the messages were moved and I’d go do some more (and repeat).

- ask

Topic: Feature Requests and Bugs / Request: Use my own SMTP server

Hi Peter,

Your response didn’t address Mike’s concerns about routing the mail through a company server to be appropriately SPF/DKIM/DomainKeys tagged…

- ask

Topic: Feature Requests and Bugs / SSL Certificate Authority not recognized

I noticed this too. Any progress on getting it fixed? We decided to go with the non-SSL plan partly because of this.

Topic: Feature Requests and Bugs / Can't print from Sproutit

When I print a mail in Sproutit I end up with 4 pages of, well, nonsense, with half a page with the actual mail.

Please add the appropriate CSS to have it Do The Right Thing – or if necessary add a “print” button that opens the mail in a new window formatted appropriately to be printed.

Or is it there somewhere already?

Topic: Feature Requests and Bugs / Signatures?

I just got a new business signed up to use sproutit and this was a question they had, too. I emailed support@sproutit.com about it, but no reply yet.

Topic: Help! / Credit Card Security

I was curious about the answer to this, too. Doesn’t seem like a hard thing to answer; it’s either “yes” or “no”. :-)

Topic: Help! / Export

We’d like that, too. No response for more than a month… :-(