Recent Posts by robotcoop

Topic: Help! / email notification

Is there a way to set up email notifications for users. Example:

1) I use mailroom all the time, I’m the admin
2) I assign a contact to a user/co-worker
3) they don’t check mailroom much
4) can I assign the contact to them and have it send them an email notification so they know to act on it?

Thanks again,
Daniel

Topic: Help! / suggested replies

Howdy. I turned off the suggested replies feature because it was confusing to folks in the office (I do like the idea of predicting blurbs).

With the feature off I …
1) saved a couple suggested replies via “saved replies” tab
2) replied to a new customer contact
3) but the suggested replies still pre-populate the reply mail

Is there a way to have the pre-population not occur so we can just use the “suggest replies” dropdown to select our desired blurb?

Great service, by the way. I’m loving the majority of it so far.

Thanks,
Daniel
The Robot Co-op