Recent Posts by Ryan McGeary

Mar 14, 2008

Ryan McGeary 3 post(s)

Topic: Help! / Defaulting the "assigned to" dropdown

I guess, in reality, what I’d really like to see is a combined view of at least two users by default. E.g. All messages assigned to me and all messages assigned to the “Unassigned Message” user. Thoughts?

Mar 14, 2008

Ryan McGeary 3 post(s)

Topic: Help! / Defaulting the "assigned to" dropdown

Is it possible to default the “assigned to” dropdown in the message lists to “Anyone.” I don’t like seeing only messages assigned to me. This is somewhat related to my other post about default assignment of messages:
http://forum.sproutit.com/forums/1/topics/35

Mar 13, 2008

Ryan McGeary 3 post(s)

Topic: Help! / Unassigned messages by default

I’d like to have all new incoming messages to be unassigned, and then let users assign themselves as needed instead of letting the system auto-assign. I’d rather not auto-assign, because there might be scenarios where certain users aren’t available to reply during certain days.

I gave thought to creating an “Unassigned Message” user and assign all incoming to it, but this feels a little kludgey.

Thoughts on how to accomplish this?

Mar 14, 2008 Ryan McGeary 3 post(s)	Topic: Help! / Defaulting the "assigned to" dropdown I guess, in reality, what I’d really like to see is a combined view of at least two users by default. E.g. All messages assigned to me and all messages assigned to the “Unassigned Message” user. Thoughts?

Mar 14, 2008 Ryan McGeary 3 post(s)	Topic: Help! / Defaulting the "assigned to" dropdown Is it possible to default the “assigned to” dropdown in the message lists to “Anyone.” I don’t like seeing only messages assigned to me. This is somewhat related to my other post about default assignment of messages: http://forum.sproutit.com/forums/1/topics/35

Mar 13, 2008 Ryan McGeary 3 post(s)	Topic: Help! / Unassigned messages by default I’d like to have all new incoming messages to be unassigned, and then let users assign themselves as needed instead of letting the system auto-assign. I’d rather not auto-assign, because there might be scenarios where certain users aren’t available to reply during certain days. I gave thought to creating an “Unassigned Message” user and assign all incoming to it, but this feels a little kludgey. Thoughts on how to accomplish this?